Lampeek.com
Austria

Shipping policy

Last updated: 23 September 2026

This Shipping Policy explains how Lampeek prepares, dispatches, tracks and delivers orders.

We offer free tracked delivery on all orders to destinations currently available through our online store.

1. Order processing

Orders are normally prepared and dispatched within 2 business days after the order is successfully placed and payment is confirmed.

For order processing, business days are Monday to Friday, excluding public holidays in Poland.

Orders placed on weekends or public holidays begin processing on the next business day.

You will receive a dispatch confirmation once your order, or the relevant part of your order, has been handed over for delivery.

2. Estimated delivery time

After dispatch, delivery normally takes approximately 5–9 business days.

This means that the estimated delivery period begins when the parcel is dispatched, not when the order is placed.

Delivery times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise with you.

Actual delivery time may occasionally be affected by circumstances such as:

  • carrier delays;
  • local public holidays;
  • severe weather;
  • transport disruption;
  • remote delivery locations;
  • customs or border processing where applicable; or
  • other circumstances outside our reasonable control.

Any mandatory rights you have under applicable consumer law remain unaffected by estimated delivery times.

3. Free tracked delivery

Standard tracked delivery is provided free of charge for orders placed through Lampeek.

You will not be charged an additional shipping fee simply because we send an order in more than one parcel.

4. Tracking your order

Once a parcel has been dispatched, we will provide tracking information where available.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

If your order is shipped in more than one parcel, each parcel may have its own tracking number.

Please monitor the tracking information provided, particularly if the carrier requires collection from a pickup point or attempts delivery while you are unavailable.

5. Orders containing multiple products

Orders containing more than one product may be shipped in separate parcels.

This means:

  • products from the same order may be dispatched at different times;
  • each parcel may have a separate tracking number;
  • parcels may arrive on different days; and
  • you will not be charged any additional delivery fees because the order has been split.

If one parcel arrives before another, this does not necessarily mean that an item is missing from your order. Please check the tracking information for all parcels before contacting us.

6. Duties, taxes and import charges

For destinations offered through our standard checkout, the amount shown and charged at checkout is intended to be the final amount payable to Lampeek for the order.

You should not be required to pay additional import duties, customs charges or similar import fees to receive your order.

If a carrier or customs authority unexpectedly asks you to pay an import-related charge before delivery, please contact us at hello@lampeek.com before making the payment so that we can investigate.

This does not affect any taxes or charges that are already included in the price shown at checkout.

7. Delivery addresses

Please make sure that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us immediately at hello@lampeek.com.

We will try to update the address while the order is still being prepared, but we cannot guarantee that an address can be changed once the order has entered the shipping process.

Once a parcel has been dispatched, the carrier may also restrict address changes for security or operational reasons.

8. Incorrect or incomplete addresses

If a parcel cannot be delivered because the address supplied by the customer was incorrect or incomplete, it may be returned to us or to the designated delivery facility.

Once we know the status of the parcel, we will contact you to discuss the available options.

If you would like the order sent again, we will tell you about any reasonable additional delivery cost before arranging re-delivery.

If you do not want the parcel re-sent, we will process any refund due under our Refund & Returns Policy and applicable law.

We do not automatically treat the value of an undelivered order as forfeited because of an address problem.

9. Failed delivery and uncollected parcels

Depending on the carrier and destination, a delivery attempt may result in the parcel being:

  • left in an authorised safe place;
  • redirected to a local pickup point;
  • held for another delivery attempt; or
  • returned if it is not collected within the carrier's collection period.

Please monitor your tracking information so that you do not miss a collection or delivery notice.

If a parcel is returned because it was not collected or because delivery was repeatedly unsuccessful, contact us and we will explain the available re-delivery or refund options.

Any customer-caused re-delivery charge will be explained before you agree to another shipment and will only be applied where permitted by applicable law.

10. Tracking says delivered, but the parcel is missing

If tracking shows that your parcel has been delivered but you cannot find it, first check:

  • around your property and any designated safe place;
  • with other members of your household;
  • with neighbours where appropriate; and
  • with building reception or management where applicable.

If you still cannot locate the parcel, contact us at hello@lampeek.com.

We will review the available tracking and proof-of-delivery information and, where necessary, investigate the delivery with the carrier.

We will respond to your report within 2 business days and provide a progress update within the following 5 business days.

A carrier marking a parcel as delivered does not automatically remove any responsibility Lampeek may have under applicable consumer law.

If the parcel is confirmed lost or delivery cannot be established, we will provide the appropriate remedy, which may include a replacement at no additional cost or a refund where you are entitled to one.

Your remedy will not depend on Lampeek first recovering compensation from the carrier.

11. Damaged parcels

If a parcel or product arrives damaged, contact us as soon as reasonably possible at hello@lampeek.com.

Photographs of the parcel, packaging and product can help us investigate the issue.

Please do not use or charge a product that appears damaged or unsafe.

Damaged, faulty and incorrectly supplied products are handled under our Refund & Returns Policy and your applicable consumer rights.

12. Delayed dispatch

If we learn that we cannot dispatch your order within the promised 2-business-day processing period, we will contact you as soon as reasonably possible and no later than the end of that period.

Where possible, we will provide a revised dispatch date.

You will be given the option to continue waiting or cancel the affected unshipped order for a refund where required by applicable law.

If we cannot provide a revised dispatch date, we will tell you.

Where applicable law requires your consent to a delayed shipment, we will obtain that consent. We will not treat silence as consent where the law requires an affirmative response.

If we determine that we cannot fulfil the order, or if cancellation is required because you do not agree to an applicable delay, we will cancel the affected unshipped order and issue the refund required under our Refund & Returns Policy and applicable law.

13. Delays after dispatch

A parcel may occasionally take longer than the normal 5–9 business day delivery estimate after it has been dispatched.

If tracking has not updated for an unusual period or the parcel appears significantly delayed, contact us and we will investigate.

We may ask the carrier to trace the parcel and will keep you informed of material updates.

Carrier investigations do not override any mandatory delivery or refund rights you have under applicable law.

14. Responsibility during delivery

Where Lampeek or a party acting on our behalf arranges the carrier, we remain responsible for the shipment until it is delivered to you or another person you have designated to receive it, to the extent required by applicable law.

If you independently arrange a carrier that was not offered by Lampeek, different rules regarding responsibility for the shipment may apply.

15. UK customers

UK statutory consumer rights apply in addition to this Shipping Policy.

Where Lampeek arranges delivery, goods generally remain at the trader's risk until they come into the physical possession of you or a person you have identified to receive them.

Any rights relating to delayed or failed delivery, cancellation and refunds under UK consumer law remain unaffected by the delivery estimates in this policy.

16. EU customers

EU consumer rights apply in addition to this Shipping Policy.

Where Lampeek arranges the carrier, Lampeek remains responsible for the goods during delivery as required by applicable consumer law.

If goods are not delivered within an agreed delivery period, EU customers may have rights to require delivery within an additional reasonable period and, where the legal conditions are met, terminate the contract and receive reimbursement.

Where delivery by a specific date was expressly agreed as essential, different rights may apply.

17. United States customers

For orders subject to the United States Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, Lampeek will maintain a reasonable basis for any dispatch timeframe stated before purchase.

If we cannot ship within the promised time, we will provide the delay notice, revised shipment information, cancellation option and refund required by applicable law.

Where affirmative consent to a further delay is required, we will request it before proceeding.

18. Australian customers

Your rights under the Australian Consumer Law apply in addition to this Shipping Policy and cannot be excluded by it.

If an order cannot be supplied on time or within a reasonable time, we will work with you to provide an appropriate solution.

Nothing in this policy limits your rights to remedies available under the Australian Consumer Law.

19. Delivery times and public holidays

Our 2-business-day processing period is calculated Monday to Friday, excluding public holidays in Poland.

The 5–9 business day delivery estimate is based on carrier working days and may be affected by public holidays or non-delivery days in the destination country.

Calendar-based statutory deadlines are not converted into business days merely because this policy uses business days for our operational processing and delivery estimates.

20. Contact

If you have a question about delivery, tracking or an existing shipment, contact:

Lampeek
ul. Św. Filipa 23/1
31-150 Kraków
Poland

Email: hello@lampeek.com