Privacy policy

Last updated: 23 September 2026

This Privacy Policy explains how Lampeek collects, uses, stores, shares and protects personal information when you visit our website, place an order, create a customer account, contact us, subscribe to marketing communications, submit a product review or otherwise interact with Lampeek.

This policy also explains our use of cookies, pixels and similar tracking technologies.

Nothing in this Privacy Policy is intended to reduce any privacy or consumer rights available to you under applicable law.

1. Who is responsible for your personal information

For the purposes of applicable data-protection laws, including the EU General Data Protection Regulation and UK GDPR where applicable, the controller of your personal information is:

Lampeek
ul. Św. Filipa 23/1
31-150 Kraków
Poland

Email: hello@lampeek.com

2. Personal information we collect

The information we collect depends on how you interact with Lampeek.

Order information

When you place an order, we may collect:

your name;
email address;
telephone number where provided;
billing address;
shipping address;
products ordered;
order value;
currency;
order and transaction identifiers;
shipping and tracking information; and
other information necessary to process and fulfil your order.

Payment information

Payments are processed through Shopify Payments and the payment methods made available through Shopify Checkout.

Payment service providers may process information such as:

payment-card information;
billing details;
transaction identifiers;
payment status;
fraud-prevention information; and
other information required to authorise or process the payment.

Lampeek does not normally receive or store your complete payment-card number.

Customer account information

If you create a customer account, we may process information including:

your name;
email address;
saved addresses;
account identifiers;
order history; and
account preferences.

Where available, you may also purchase from Lampeek using guest checkout without creating a customer account.

Customer service and contact forms

If you contact us or submit information through Shopify Forms or another contact form on our website, we may collect:

your name;
email address;
order number where relevant;
the contents of your message;
attachments or photographs you choose to provide; and
other information you voluntarily include in your request.

Product reviews

If you submit a product review, we may collect:

your name;
email address;
order number;
rating;
review text;
a photograph where you choose to provide one; and
information required to verify that the review relates to a genuine purchase.

Your email address and order number are used for verification and administration and are not intended to be displayed publicly as part of your review.

If your review is published, your name is displayed in shortened form, for example “Anna K.”, rather than with your full surname.

A published review may display:

your shortened display name;
your rating;
your review text;
a submitted photograph; and
a verified-buyer indicator where applicable.

Before submitting a review, you will be informed that the review and associated public information may be published. By submitting the review after receiving that notice, you authorise Lampeek to publish the submitted review content in accordance with this Privacy Policy.

If a photograph contains another identifiable person, you should only submit the photograph if you have the right to do so.

Marketing information

If you subscribe to our marketing communications, we may collect:

your email address;
subscription status;
marketing preferences; and
information about your interaction with marketing emails where available.

Lampeek currently uses Shopify Email to manage and send email communications.

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, local storage and similar technologies.

This information may include:

IP address;
browser type;
device type;
operating system;
approximate location derived from your IP address;
pages viewed;
referring website or source;
products viewed;
search activity;
cart activity;
checkout activity;
purchase events;
session information;
cookie identifiers;
device or advertising identifiers; and
interactions with our website and advertisements.

3. How we collect personal information

We may collect personal information:

directly from you;
automatically when you use our website;
through Shopify and Shopify services;
from payment providers;
from delivery and logistics providers;
through analytics and advertising technologies; and
from service providers involved in operating our store.

4. How we use personal information

We may use personal information to:

process and fulfil orders;
process payments and refunds;
send order confirmations and shipping updates;
provide tracking information;
manage customer accounts;
respond to customer enquiries;
manage returns, refunds and complaints;
handle damaged, faulty or missing products;
verify and publish customer reviews;
prevent fraud and misuse;
protect our website and systems;
comply with legal, tax and accounting obligations;
understand how visitors use our website;
measure website performance;
measure advertising performance;
improve our products, website and customer experience;
send marketing communications where permitted;
create or measure advertising audiences where permitted; and
establish, exercise or defend legal claims.

5. Legal bases for processing

Where the EU GDPR, UK GDPR or similar data-protection laws apply, we process personal information only where an appropriate legal basis exists.

Performance of a contract

We process personal information where necessary to:

process your order;
take payment;
deliver products;
provide order communications;
manage returns and refunds;
provide customer support connected with your purchase; and
provide customer-account functionality requested by you.

Legal obligations

We may process and retain information where necessary to comply with obligations relating to:

taxation;
accounting;
consumer protection;
product safety;
fraud prevention;
regulatory requirements; and
lawful requests from public authorities.

Legitimate interests

Where permitted, we may process information where necessary for legitimate business interests such as:

protecting our website and systems;
preventing fraud and misuse;
responding to customer enquiries;
improving our services;
maintaining appropriate business records;
understanding the performance of our store; and
establishing or defending legal claims.

Where we rely on legitimate interests, we consider the impact of the processing on your rights and interests.

Consent

Where required by applicable law, we rely on your consent for activities such as:

email marketing;
analytics cookies;
advertising cookies;
advertising pixels and similar tracking technologies;
certain personalised advertising activities; and
certain uses of customer-submitted content.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides services that may include:

store hosting;
shopping-cart functionality;
checkout;
customer accounts;
Shopify Payments;
fraud prevention;
Shopify Forms;
Shopify Email;
customer privacy and consent tools; and
other ecommerce functionality.

Shopify processes certain personal information on our behalf and may process certain information for its own purposes in accordance with its privacy terms.

You can review Shopify's own privacy information for further details about how Shopify processes personal information when you interact with merchants using Shopify.

7. Cookies and similar technologies

Lampeek and our service providers use cookies, pixels, local storage and similar technologies to operate our website, remember preferences, understand website activity and, where permitted, measure or personalise advertising.

A cookie is a small piece of data stored on your browser or device. Pixels and similar technologies can perform related functions without necessarily storing information in the same way as a traditional cookie.

For simplicity, references to “cookies” in this policy include cookies, pixels and similar tracking technologies unless stated otherwise.

8. Categories of cookies we use

Strictly necessary cookies

These technologies are required for the website and store to function properly.

They may be used for purposes including:

shopping-cart functionality;
checkout;
payment processing;
fraud prevention;
security;
customer authentication;
customer accounts;
remembering privacy choices; and
maintaining essential website sessions.

Because these technologies are necessary to provide the service you request, they may not require consent in jurisdictions where applicable law permits their use without consent.

Functional and preference technologies

These technologies may help remember information about how you prefer to use the website.

They may be used to remember settings such as:

country or market selection;
language;
currency;
interface preferences; and
other choices made while using the store.

Analytics technologies

Analytics technologies help us understand how visitors use Lampeek.

They may collect information about:

pages viewed;
session activity;
navigation through the website;
traffic sources;
devices and browsers;
product interactions;
checkout behaviour;
purchases; and
website performance.

We currently use Google Analytics 4 for analytics and performance measurement.

Advertising and marketing technologies

Advertising technologies may be used to measure advertising performance, attribute conversions, create audiences and, where permitted, provide more relevant advertising.

We currently use technologies associated with:

Google Ads;
Meta Pixel; and
Pinterest.

These technologies may receive information about activities such as:

visiting our website;
viewing a product;
adding a product to your cart;
starting checkout;
completing a purchase; and
interacting with advertising.

9. Cookie consent and your choices

Lampeek uses Shopify's customer privacy and cookie-consent tools to provide privacy choices where appropriate.

In jurisdictions where consent is required, non-essential analytics and advertising technologies are used in accordance with the consent choices available to you.

When a cookie banner or privacy-preference interface is displayed, you may be able to:

accept non-essential technologies;
reject non-essential technologies; or
manage available privacy preferences.

You can change or withdraw your consent through the privacy or cookie-preference controls available on our website where those controls are provided.

Changing your preferences does not affect processing that was lawful before the change.

Rejecting non-essential analytics or advertising technologies does not prevent you from purchasing products from Lampeek.

However, some optional functionality, measurement or personalisation may be reduced.

10. Browser cookie controls

Most browsers allow you to control or delete cookies through browser settings.

You may be able to:

block cookies;
delete previously stored cookies;
receive warnings before cookies are stored; or
restrict cookies from particular websites.

Blocking strictly necessary cookies through your browser may prevent parts of the Lampeek website, shopping cart, account or checkout from functioning correctly.

Browser controls operate separately from the privacy preferences available through our website.

11. Google Analytics and Google Ads

We use Google Analytics 4 to understand website usage and Google Ads to measure and optimise advertising campaigns.

Depending on your privacy choices, configuration and applicable law, Google technologies may receive information such as:

device and browser information;
IP address;
cookie or device identifiers;
website activity;
product interactions;
cart activity;
checkout activity; and
purchase events.

Google may process certain information in accordance with its own privacy policies and applicable terms.

12. Meta Pixel

We use the Meta Pixel for advertising measurement and related Meta advertising services.

Depending on your privacy choices, configuration and applicable law, Meta may receive information about interactions with our website, including product views, cart activity, checkout activity and purchases.

Meta may process certain information for its own purposes in accordance with its privacy policies and applicable terms.

13. Pinterest

We use Pinterest technologies for advertising measurement and related Pinterest advertising services.

Depending on your privacy choices, configuration and applicable law, Pinterest may receive information about your interactions with our website and advertising.

Pinterest may process certain information for its own purposes in accordance with its privacy policies and applicable terms.

14. Analytics and advertising providers

Analytics and advertising providers may act as processors, service providers or independent controllers depending on the specific processing activity and applicable law.

Their own privacy policies explain how they process information under their control.

We do not control all cookies or identifiers used independently by third-party providers.

15. Email marketing

If you choose to receive marketing emails, we may send you information about:

products;
new releases;
offers;
promotions; and
other Lampeek news.

We currently use Shopify Email to send marketing communications.

We send marketing communications where you have consented or where another lawful basis for direct marketing is available under applicable law.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages such as:

order confirmations;
shipping notifications;
account communications;
refund information;
security notices; or
responses to customer-service requests.

16. Reviews and public content

Reviews may be moderated before publication.

We may use your email address and order number to verify that a review relates to a genuine purchase.

These verification details are not intended to be publicly displayed.

If your review is approved for publication, the public review may contain:

your rating;
your review text;
your shortened display name, such as “Anna K.”;
a submitted photograph; and
a verified-buyer indication where applicable.

We do not intend to publish your email address or order number as part of a review.

If you later want personal information contained in a published review to be corrected or removed, contact us at hello@lampeek.com. We will consider your request in accordance with applicable law.

17. Who we share personal information with

We may share personal information with service providers where necessary to operate Lampeek and provide our services.

Recipients may include:

Shopify and Shopify services;
Shopify Payments;
payment processors and payment networks;
delivery and logistics providers;
fraud-prevention and security providers;
Google;
Meta;
Pinterest;
technology and hosting providers;
professional advisers where reasonably necessary; and
public authorities where disclosure is legally required.

Where practical and appropriate, we provide service providers only with information reasonably necessary for the relevant purpose.

18. Fulfilment and delivery information

In order to fulfil and deliver your order, information such as your name, delivery address, contact details, order contents and delivery instructions may be shared with parties involved in preparing, transporting or delivering the parcel.

We do not publish or disclose the identity of individual operational service providers unless required by law or necessary to resolve a customer issue.

These parties receive information necessary to perform the relevant fulfilment or delivery service.

19. Sale, sharing and targeted advertising

Lampeek does not sell personal information for money.

However, under certain privacy laws in the United States, disclosures of personal information through advertising or analytics technologies may fall within legal definitions such as:

“sale”;
“sharing”;
“targeted advertising”; or
“cross-context behavioural advertising”.

This may apply even where Lampeek does not receive money in exchange for personal information.

Where applicable law gives you the right to opt out of such processing, you may exercise that right through the privacy controls available on our website or by contacting us at hello@lampeek.com.

20. International transfers

Lampeek is based in Poland, but some of the technology and service providers used to operate our store provide services internationally.

As a result, personal information may be processed or made accessible in countries other than the country where you live, including countries outside the European Economic Area or the United Kingdom.

Where applicable data-protection law requires safeguards for international transfers, appropriate legal mechanisms may include:

adequacy decisions or regulations;
approved standard contractual clauses;
the UK International Data Transfer Agreement;
an applicable UK Addendum;
other legally recognised transfer safeguards; or
a lawful exception where permitted.

21. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.

Retention periods vary depending on the type of information and why it is processed.

For example:

order and transaction records may be retained for periods required by tax, accounting and consumer-protection law;
customer-account information may be retained while the account remains active and for an appropriate period afterwards;
customer-service communications may be retained where reasonably necessary to manage enquiries, complaints, disputes or legal claims;
marketing subscription records may be retained until you unsubscribe or they are no longer required;
review information may be retained while the review remains published and for an appropriate period afterwards where necessary;
cookie and tracking information is retained according to the relevant technology configuration and provider practices; and
limited records may be retained where necessary to demonstrate compliance with privacy or marketing obligations.

Information may be retained for longer where necessary to comply with legal obligations, prevent fraud, resolve disputes or establish, exercise or defend legal claims.

22. Security

We take reasonable technical and organisational measures designed to protect personal information against:

unauthorised access;
loss;
misuse;
alteration;
unauthorised disclosure; and
destruction.

We also rely on security measures provided by Shopify and other service providers used to operate our store.

No method of transmitting or storing information can be guaranteed to be completely secure.

23. Your rights in the European Economic Area

If the EU GDPR applies to the processing of your personal information, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of personal information;
request restriction of processing;
object to certain processing;
receive certain personal information in a portable format;
withdraw consent where processing is based on consent; and
lodge a complaint with a competent supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

As Lampeek is established in Poland, you may contact the Polish data-protection supervisory authority, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), in addition to any other supervisory authority competent under applicable law.

24. Your rights in the United Kingdom

If UK data-protection law applies, you may have rights to:

access your personal information;
correct inaccurate information;
request erasure;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent; and
complain to the Information Commissioner's Office.

These rights may be subject to limitations and exceptions provided by applicable law.

25. United States privacy rights

Depending on the state where you live and whether the relevant privacy law applies to Lampeek, you may have rights including:

the right to know or confirm whether we process your personal information;
the right to access certain personal information;
the right to correct inaccurate information;
the right to request deletion;
the right to obtain a portable copy of certain information;
the right to opt out of certain sales or sharing;
the right to opt out of certain targeted advertising; and
the right not to receive unlawful discriminatory treatment for exercising privacy rights.

The specific rights available to you depend on applicable state law, including any applicable thresholds and exemptions.

Where required, we will honour valid privacy requests in accordance with applicable law.

26. Australian customers

Where Australian privacy law applies to our handling of personal information, we will process personal information in accordance with applicable legal requirements.

You may contact us if you want to request access to or correction of personal information we hold about you or if you want to make a privacy-related complaint.

27. Automated processing and advertising profiles

Our analytics and advertising providers may use information about website activity to:

measure advertising;
attribute conversions;
create or measure audiences;
analyse campaign performance; and
provide advertising services.

Where required by law, these activities are subject to your privacy and cookie choices.

Lampeek does not use solely automated decision-making that produces legal effects or similarly significant effects on customers in connection with ordinary purchases from our store.

28. Children

Lampeek is not directed at children.

We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide that information under applicable law.

If you believe that a child has provided us with personal information inappropriately, contact us so that we can review the situation.

29. Exercising your privacy rights

To make a privacy request, contact us at:

hello@lampeek.com

Please describe the right you want to exercise and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorised access, disclosure or deletion.

Where permitted by applicable law, an authorised representative may submit a request on your behalf, subject to appropriate verification.

We will respond within the timeframe required by applicable law.

30. Privacy complaints

If you have a concern about how we handle personal information, contact us at hello@lampeek.com so that we can investigate.

You may also have the right to complain directly to the privacy or data-protection authority responsible for your country or region.

Contacting Lampeek first does not restrict your right to approach a regulator directly where applicable law permits.

31. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes to our services;
changes to technologies we use;
changes to our privacy practices;
changes to service providers; or
changes in legal or regulatory requirements.

The current version will be published on this page together with its last-updated date.

If a change materially affects how we process personal information, we will provide additional notice where required by applicable law.

32. Related policies

This Privacy Policy should be read together with our other policies where relevant, including:

33. Contact us

For questions about this Privacy Policy, cookies, tracking technologies, our privacy practices or your personal information, contact:

Lampeek
ul. Św. Filipa 23/1
31-150 Kraków
Poland

Email: hello@lampeek.com