Frequently asked questions

Orders are usually prepared within 48 hours. Once your order has been dispatched, delivery typically takes 5–9 business days. As soon as it’s on the way, we’ll send you a tracking link so you can follow it to your door.

Lampeek delivers internationally. The destinations currently available for your order will always be shown at checkout.

Tracked delivery is free on all orders. There are no minimum order requirements or hidden delivery charges.

No. The price you pay at checkout is the final price. You won’t be asked to pay additional customs duties, import taxes or handling fees when your order arrives.

Yes. Once your order has been dispatched, we’ll send you a tracking link by email so you can follow its journey from dispatch to delivery.

You can request changes or cancellation while your order is still being prepared. Orders are usually processed within 48 hours, so please contact us as soon as possible.

Once your parcel has been collected by the courier, we’re no longer able to cancel or modify the order.

You have 30 days to return your order if you change your mind. The item must be unused and returned in its original packaging.

Contact us before sending anything back and we’ll provide the correct return address for your location.

If you’re returning an item because you changed your mind, the cost of return shipping is your responsibility.

If there’s a problem with the order on our side, you won’t be charged for putting it right.

Don’t worry — your order is covered by our delivery guarantee. If an item arrives damaged, contact us and we’ll arrange a replacement at no additional cost to you.

If we send you the wrong item, contact us and we’ll arrange the correct replacement at no additional cost to you.

Every Lampeek order is covered by our delivery guarantee. If your parcel is confirmed as lost in transit, contact us and we’ll arrange a replacement at no additional cost.

Yes. Every Lampeek lamp arrives complete and ready to use. Depending on the model, the lamp will either include the required bulb or use an integrated LED light source.

Yes. Our lamps are supplied in versions compatible with the electrical standards of their destination, including the appropriate voltage requirements.

Most Lampeek lamps require little or no assembly. Depending on the model, you may simply need to install the bulb, position a shade or charge the lamp before using it for the first time.

Any model-specific information can be found on the product page.

It depends on the lamp. Some models use replaceable bulbs, while others feature integrated LED light sources.

You’ll find the exact light source information on each product page.

We accept all major credit and debit cards, along with other secure payment methods available at checkout. The exact options shown may vary depending on your country.

Usually, yes. Lampeek discount codes can be combined with other eligible offers unless the terms of a particular promotion state otherwise.

You can reach us through our contact form. We usually reply within 1–2 business days and will do our best to help as quickly as possible.